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Teardown

A model is a component, not a product

Where AI genuinely helps a business, where it does not, and how to keep it honest.

Published 1 min read

A concrete corner in high-contrast black and white

The useful question is not "can AI do this?" It is "what happens when it gets it wrong, and how will we know?"

Where AI helps

  • Sorting incoming enquiries and messages.
  • Pulling key details out of documents and forms.
  • Summarising long queues nobody has time to read.

Where it does not

  • Anything a simple rule or lookup already does.
  • Anything where one mistake is unacceptable.

When the AI is not sure, a person decides, with its reasoning in front of them.